After I had attended the first lesson of “Organizational Learning in Business Enterprises”, it triggered my memories and knowledge of what I had learnt in the previous lessons of “Knowledge Management”. There are various similarities between these two subjects, like the concept of learning, the seven paradigm shift (products to knowledge) etc. The most impressive thing is the well-known dictum of Drucker: Knowledge is fundamentally different from the traditional key resources of the economist. I totally agree that knowledge is a unique and indispensable resource as adequate knowledge can facilitate to perform the tasks more effectively and efficiently.
Firstly, in my opinion, learning is a lifelong process so as to gain useful knowledge no matter how old you are. When you are young as a child, you need to learn how to walk, how to speak etc which are the basic skills for a person. When you start to study in a college, undoubtedly you need to learn the knowledge of different aspects, like the academic knowledge, swimming skills etc, in order to prepare for the future. When you enter the society, you should learn how to get along with assorted colleagues and build harmonious relationships with them. Despite advanced years when you get older, you also need to learn some skills in order to cater the dynamic changes of the world. For example, although my grandfather is already eighty-two years old, he still keeps on learning how to use the computer to send e-mail and read news from the internet. For a business enterprise, learning is extremely essential to discover the needs of the customers and thus to consider whether it’s necessary to do some modifications. What is a successful business enterprise? Apart from possessing excellent quality of products and the design of machines, superb customer service and innovation are requisite. The news about the awards of outstanding enterprises proved it (reference 1). If a shop insists to mark time without any changes and innovations, it’s laborious to survive in the market. For example, according to the news (reference 2), the shop “Wing Wo” that located in Central went bankrupt because of the variations of era. The main reason for its bankrupt was that it still remained the same method to serve the customers without any innovations and improvements. Many citizens prefer to patronize the supermarkets since supermarket can provide a more convenient service and a more attractive promotion to them. Therefore, learning is for a business enterprise to maintain its status and reputation in the market.
The concept of seven-paradigm shift is very significant,too. I would like to express my views about four of the seven-paradigm shift, which I think they are relatively important nowadays. As the technology has developed at a tremendous pace day by day, numerous tasks can perform by using electric machines, especially computers instead of doing personally. Thus, the era moved from industrial to technology. More and more technological investments appeared to help and advance our standard of lives. According to the news from Ming Pao (reference 3), a enterprise invested a wireless network base station that was the biggest in the world. Besides, according to the news from Apple Daily (reference 4), a facility that can resist the gravity will be invested very soon, thus everyone can become Spiderman and move along the building without any difficulties.
For the Production aspect, most enterprises emphasize much on knowledge rather than products. For example, I thought of a seminar of my KM lesson - Langham Hotel, which was already a superior hotel. As it puts much efforts on how to utilize the exist resources to attract the customers, how to manage the expertise of different staffs etc. Thus, Langham Hotel can develop its reputation and perform the activities effectively. Also, the organizational priorities focus on customers rather than workers as customers have further autonomy to make their decisions based on the impressions of several enterprises. Thus, the enterprises tend to provide the best service to satisfy the customers and encourage them to give suggestions. For example, Langham Hotel provided a card to the customers in order to write down their feedbacks. Then the manager considered the opinions and made suitable improvements. I strongly support this because if the enterprises are willing to listen to the demand from the customers, it means that they put the customers’ status at the first and won’t ignore their claim. Furthermore, according to the news from Ming Pao (reference 5), Hong Kong Association for Customer Service Excellence developed a “Hong Kong Service Excellence Index” for the service sector in Hong Kong. This benchmark could help to raise the service standard and promote a culture of service excellence.
Moreover, for the means of production, it changed from Manufacturing to Mentofacturing. It’s prominent for an enterprise to understand how to retain its excellent staffs. As they have the abilities to help the enterprise to be more successful, they are the most important resources in the enterprise. According to the news, it stated that a enterprise should be able to retain its outstanding staffs and let them express their expertise in suitable time. From the news of Ming Pao (reference 6), it stated that although there was a financial tsunami, enterprises should retain their workers who are qualified because they had the abilities to back up the enterprises and seize opportunities.
To conclude, all the enterprises have the responsibilities to keep on learning and improving based on the continuous changes of the environment. From the news of Ming Pao (reference 7), Fuji Xerox made the growth of printing machine become more effective with lower cost due to continuous learning. Hence the enterprises should find out its insufficiencies and do some refinements. Appropriate innovations and excellent customer service are vital to attract more customers as well. Taking precautions before it’s too late, right?
References:
1. http://hk.news.yahoo.com/article/090121/3/ac7m.html (Excellent Enterprises Award)
2. http://hk.news.yahoo.com/article/090119/4/aalf.html (Wing Wo went bankrupt due to changes of era)
3. http://hk.news.yahoo.com/article/090127/4/aeml.html (the largest range of Wi-Fi invested by HK)
4. http://appledaily.atnext.com/template/apple/art_main.cfm?iss_id=20090127&sec_id=15335&subsec_id=2756&art_id=12137076 (Everyone can be a Spiderman)
5. http://hk.news.yahoo.com/article/090113/4/a76q.html (Hong Kong Service Excellence Index)
6. http://hk.news.yahoo.com/article/081201/4/9irp.html (HKGCC encouraged to retain skillful workers)
7. http://hk.news.yahoo.com/article/090120/4/abij.html (a successful printing company)
Firstly, in my opinion, learning is a lifelong process so as to gain useful knowledge no matter how old you are. When you are young as a child, you need to learn how to walk, how to speak etc which are the basic skills for a person. When you start to study in a college, undoubtedly you need to learn the knowledge of different aspects, like the academic knowledge, swimming skills etc, in order to prepare for the future. When you enter the society, you should learn how to get along with assorted colleagues and build harmonious relationships with them. Despite advanced years when you get older, you also need to learn some skills in order to cater the dynamic changes of the world. For example, although my grandfather is already eighty-two years old, he still keeps on learning how to use the computer to send e-mail and read news from the internet. For a business enterprise, learning is extremely essential to discover the needs of the customers and thus to consider whether it’s necessary to do some modifications. What is a successful business enterprise? Apart from possessing excellent quality of products and the design of machines, superb customer service and innovation are requisite. The news about the awards of outstanding enterprises proved it (reference 1). If a shop insists to mark time without any changes and innovations, it’s laborious to survive in the market. For example, according to the news (reference 2), the shop “Wing Wo” that located in Central went bankrupt because of the variations of era. The main reason for its bankrupt was that it still remained the same method to serve the customers without any innovations and improvements. Many citizens prefer to patronize the supermarkets since supermarket can provide a more convenient service and a more attractive promotion to them. Therefore, learning is for a business enterprise to maintain its status and reputation in the market.
The concept of seven-paradigm shift is very significant,too. I would like to express my views about four of the seven-paradigm shift, which I think they are relatively important nowadays. As the technology has developed at a tremendous pace day by day, numerous tasks can perform by using electric machines, especially computers instead of doing personally. Thus, the era moved from industrial to technology. More and more technological investments appeared to help and advance our standard of lives. According to the news from Ming Pao (reference 3), a enterprise invested a wireless network base station that was the biggest in the world. Besides, according to the news from Apple Daily (reference 4), a facility that can resist the gravity will be invested very soon, thus everyone can become Spiderman and move along the building without any difficulties.
For the Production aspect, most enterprises emphasize much on knowledge rather than products. For example, I thought of a seminar of my KM lesson - Langham Hotel, which was already a superior hotel. As it puts much efforts on how to utilize the exist resources to attract the customers, how to manage the expertise of different staffs etc. Thus, Langham Hotel can develop its reputation and perform the activities effectively. Also, the organizational priorities focus on customers rather than workers as customers have further autonomy to make their decisions based on the impressions of several enterprises. Thus, the enterprises tend to provide the best service to satisfy the customers and encourage them to give suggestions. For example, Langham Hotel provided a card to the customers in order to write down their feedbacks. Then the manager considered the opinions and made suitable improvements. I strongly support this because if the enterprises are willing to listen to the demand from the customers, it means that they put the customers’ status at the first and won’t ignore their claim. Furthermore, according to the news from Ming Pao (reference 5), Hong Kong Association for Customer Service Excellence developed a “Hong Kong Service Excellence Index” for the service sector in Hong Kong. This benchmark could help to raise the service standard and promote a culture of service excellence.
Moreover, for the means of production, it changed from Manufacturing to Mentofacturing. It’s prominent for an enterprise to understand how to retain its excellent staffs. As they have the abilities to help the enterprise to be more successful, they are the most important resources in the enterprise. According to the news, it stated that a enterprise should be able to retain its outstanding staffs and let them express their expertise in suitable time. From the news of Ming Pao (reference 6), it stated that although there was a financial tsunami, enterprises should retain their workers who are qualified because they had the abilities to back up the enterprises and seize opportunities.
To conclude, all the enterprises have the responsibilities to keep on learning and improving based on the continuous changes of the environment. From the news of Ming Pao (reference 7), Fuji Xerox made the growth of printing machine become more effective with lower cost due to continuous learning. Hence the enterprises should find out its insufficiencies and do some refinements. Appropriate innovations and excellent customer service are vital to attract more customers as well. Taking precautions before it’s too late, right?
References:
1. http://hk.news.yahoo.com/article/090121/3/ac7m.html (Excellent Enterprises Award)
2. http://hk.news.yahoo.com/article/090119/4/aalf.html (Wing Wo went bankrupt due to changes of era)
3. http://hk.news.yahoo.com/article/090127/4/aeml.html (the largest range of Wi-Fi invested by HK)
4. http://appledaily.atnext.com/template/apple/art_main.cfm?iss_id=20090127&sec_id=15335&subsec_id=2756&art_id=12137076 (Everyone can be a Spiderman)
5. http://hk.news.yahoo.com/article/090113/4/a76q.html (Hong Kong Service Excellence Index)
6. http://hk.news.yahoo.com/article/081201/4/9irp.html (HKGCC encouraged to retain skillful workers)
7. http://hk.news.yahoo.com/article/090120/4/abij.html (a successful printing company)
Your sharing is impressive (with personal example as found in Anne's blog), and a lot of current news relfection (as found in Terry's blog). In fact, KM and OL are closely related, and we could explore the beautiful parts soon, given we activate our thinkings and reflections from time to time.
回覆刪除Thank you for your opinions!
回覆刪除You are right ! We should keep on activating our reflections gradually ! Also, we should continue to improve ourselves according to dynamic changes of the world.
Hey,my friend,such a long reflection it is~! You have enough evidence to support your viewpoint. Good organization and gramma...But I totally don't know what are the concept of seven-paradigm shift. Have time remember teach me...haha...^^
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